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cancellation terms


It happens, doesn't it - you decide to treat yourself to a massage and then some important life problem crops up to get in the way of your plans.

We realise that this happens and so if you need to cancel or change your appointment, that's no problem. All we ask is that you give us more than 24hrs notice so that we can offer your appointment slot to someone else.

If you need to cancel at very short notice within 24 hours, do not turn up for your appointment or are not in for a mobile appointment and we are unable to book in another client, unfortunately we'll need to charge the full price of the treatment. An invoice will be sent to you for this. 

Now we know that sometimes there'll be exceptional circumstances and we will be very sympathetic to these - all we ask is that you get in contact wiht us as soon as possible so we can re-arrange your appointment. Thanks!


cancellation - covid-19/coronavirus

Please be reassured that no cancellation fee will be charged if you need to cancel your appointment because you have tested positive for coronavirus/covid-19, are displaying symptoms of covid-19 or have knowingly come into contact with someone who has at the time of your appointment. All I ask is that you contact me as soon as possible to let me know.

privacy, GDPR and your personal information

Please be assured that all your information will be kept strictly confidential and in accordance with the requirements of GDPR legislation. We take our obligations to you as your therapist very seriously and always work to industry standard codes of conduct, ethics and data protection.

Calico Massage Therapy's Privacy Policy can be accessed here.  This outlines the legal basis under which your data is held, the arrangements for data security, consent for the collection and storage of your data, how to withdraw your consent and the actions that will be taken in the event of a data breach. 

I will ask for your consent for a treatment and to retain your data during your initial consultation and if you have any questions about this at the time or afterwards, please don't hesitate to contact us.

I’d also like to contact you from time to time with news and special offers but will make sure that I ask for your explicit consent for this on your consultation form. If you prefer not to give your consent for this then that is absolutely fine and you can withdraw your consent at any time. 

If you have any questions at all about any element of privacy or the GDPR then please don't hesitate to contact us.



we're not doctors!

We may know a lot about massage but we aren't medical professionals! So it would be entirely unethical and inappropriate of us to attempt to diagnose any condition that you may have. If you are at all concerned about your health or any condition you are experiencing, then we urge you to speak to your GP or other appropriate health care professional.


do you have any major health problems?

On the whole, massage is a generally safe and effective treatment. However there are occasions when massage may not be suitable or when it is advisable to get medical approval before going ahead with the treatment. We tend to talk about three different types of contraindications - total contraindications where massage isn't suitable, local contraindications where your therapist will avoid the areas affected and medical contraindications where massage may be suitable with medical approval. Please do let us know of any health issues - even if they don't seem that important - when you book your appointment. That way, we can advise you appropriately at an early stage rather than possibly disappointing you at your appointment.

our therapists
All our therapists are fully insured, trained to leading international and national standards and are members of the Complementary Therapists Association. We always operate within industry standard codes of ethics and practice.

Calico Massage Therapy Leeds, West Yorkshire. t: 07528 242 659 e: [email protected]


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